Primary Health Medical Centre Other Information

Primary Health Medical Centre Other Information

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Privacy Statement

Your medical record is a confidential document.  It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  Any requests from you for access to your personal health information is handled by your GP in accordance with the Privacy Amendment (private sector) Act, 2000.   Click here to view protection and use of your personal and health information brochure

Your Rights

If you have a problem, we would like to hear about it.  Please feel free to talk to your doctor or reception staff.  You may prefer to use the feedback system.  Click here to view details.

Home Visits

Are available for disabled or palliative care patients via arrangements with your GP.

Test Results

Your GP will advise you at the time of consultation when they expect the results to arrive at the practice.  Call between 10 AM and 12 noon to ascertain whether the results are in and whether an appointment is necessary.

Medical Forms/Pre Employment Medical Examinations

Due to the time involved in completing forms (eg Licence Applications, Insurance forms, Centrelink forms etc), please inform the receptionist at the time fo booking to allow sufficient time for the consultation  Pr employment medicals do incur a non-claimable fee.  Check with reception when making your appointment.

Long Consultations

Appointments can be made on request and are encouraged for complex needs.

Reminder System

Our practice is committed to preventative care.  You GP will seek your permission to be included in our reminder system.  We will ring you or send you a reminder notice offering preventative health services appropriate to your care.  If you do not wish to be part of this system, please inform your doctor or reception staff.

Telephone Access

In the case of URGENT EMERGENCY medical attention dial 000.  Should you wish to speak to your GP during consulting hours the call will be triaged to ascertain the urgency and you will be advised accordingly.

Antenatal Clinic

Two Antenatal clinics are weekly.  Tuesday mornings and Thursday afternoons - appointments are necessary. Click here for more information.

Gynaecology Consultations

Two Gynaecologists consult at our practice on a monthly basis.

Referral to a Specialist

Click here for information about when you have been referred to a Specialist

This general practice is AGPAL accredited –

What does this mean?

Being accredited means that our general practice is committed to a comprehensive program which involves:

  • Engaging our whole practice team to review our practice’s systems and processes
  • Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
  • Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety. 

As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.

Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.

Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.

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