Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Any requests from you for access to your personal health information is handled by your GP in accordance with the Privacy Amendment (private sector) Act, 2000. Click here to view protection and use of your personal and health information brochure
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or reception staff. You may prefer to
write to us or use our Service Improvement form. However, if you wish to take your concerns further and feel that you need to discuss the matter
outside of the surgery, there are several options available, including the Medical Registration Board, Australian Medical Association, and
Health Care Complaints Commission.
Cancellation of Appointment
Please ring if you are unable to attend any appointment, as this will allow everyone to have access to times, days and doctors when needed.Your help in this regard is much appreciated.
Refusal of Service
To ensure patient and staff safety, Primary Health Medical Centre maintains the right to refuse service to a patient if they are under the influence of alcohol or other substances, sexually harassing people, or behaving in a threatening manner.
Medical Forms/Pre Employment Medical Examinations
Due to the time involved in completing forms (eg Licence Applications, Insurance forms, Centrelink forms etc), please inform the receptionist at the time fo booking to allow sufficient time for the consultation Pr employment medicals do incur a non-claimable fee. Check with reception when making your appointment.
Practice Nurse Ros is a fully trained Immuniser and works in the Clinic on Monday’s, Thursdays & Friday.
Are provided by Clinical Path Labs in McCrae Street and their hours are 8am – 4.30pm, 5 days per week.
Are available for disabled or palliative care patients via arrangement with your GP.
Your doctor will advise you at the time of consultation when they expect the results to arrive at the practice.Call between 10.00 am & 12 Noon to ascertain whether the results are in and whether an appointment is necessary.Long Consultations
Appointments can be made on request and are encouraged for complex needs.
Our practice is committed to preventative care. You GP will seek your permission to be included in our reminder system. We will ring you or send you a reminder notice offering preventative health services appropriate to your care. If you do not wish to be part of this system, please inform your doctor or reception staff.
In the case of URGENT EMERGENCY medical attention dial 000. Should you wish to speak to your GP during consulting hours the call will be triaged to ascertain the urgency and you will be advised accordingly.
This general practice is AGPAL accredited –
What does this mean?
Being accredited means that our general practice is committed to a comprehensive program which involves:
- Engaging our whole practice team to review our practice’s systems and processes
- Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
- Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.