COVID 19 – Current Visiting Information

Current visiting arrangements at SHDH

Please note due to directions from the Chief Health Officer, visiting to our health service and aged care facilities is currently restricted.

All support persons/carers to our health service are required to:

  • Provide evidence of fully vaccinated status
  • Wear a face mask at all times

If a support person/carer is unvaccinated they are required to:

  • Provide evidence of a negative RAT (can be supplied by our concierge at front reception)
  • Wear an n95 mask (also supplied by concierge

  • Please see information displayed when you visit. All visitors will be required to wear a mask*, practice hand hygiene and maintain physical distance from those you don’t live with.
  • ** IF A SUPPORT PERSON OR CARER HAS HAD A POSITIVE COVID RESULT IN THE PAST 30 DAYS THEY ARE REQUIRED TO SHOW PROOF OF THE DHHS EVIDENCE OF THIS

    *for people aged 12 years and over, unless a legal exemption is in place. See here for more detail www.coronavirus.vic.gov.au/face-masks-when-wear-face-mask

    Visiting aged care

    Visitors to our Aged Care facilities are currently restricted. Please call Jacaranda Lodge or Logan Lodge for further information.

    See more information here: www.coronavirus.vic.gov.au/visiting-care-facilities

    Visiting hospital

    Visiting to patients of our health service is currently restricted.

    **Recent changes to our Visitor Guidelines mean that inpatients in our Acute and Maternity Units can have up to 2 visitors at one time, with a limit of 2 visitors per day between the hours of 9am – 5pm. (Children aged under 16 are not included in the visitor count)

    Visitors to our Subacute Unit are by arrangement only.

    There are exemptions for visitors attending our services for the following reasons:

    1. Parent, carer, guardian of a person under the age of 18
    2. Nominated person as defined in the Mental Health Act
    3. Interpreter / Language Support
    4. Discharge meeting / information
    5. Immediate family of a patient with a life threatening condition
    6. End of life / palliative care
    7. Providing support that is necessary for the patient’s emotional or physical wellbeing (including support for people with dementia)
    8. A pregnant woman or patient in a maternity ward can have their partner or support person visit or attend hospital with them.

    See more information here: www.coronavirus.vic.gov.au/visiting-hospitals


    You must not enter SHDH (including our aged care facilities) at any time if you:

    • are awaiting a COVID-19 test result (unless granted exemption under exceptional circumstances)
    • are unwell with symptoms of COVID-19, such as a cough, sore throat, runny nose, shortness of breath, fever or loss of sense of taste or smell
    • have a temperature higher than 37.5 degrees Celsius
    • arrived in Australia within the last 14 days
    • have been diagnosed with COVID-19 and have not yet been given clearance from isolation
    • have had known contact in the past 14 days with a person who was a confirmed case of COVID-19
    • have been told to quarantine for 14 days.

    Outpatient appointments

    Physical distancing must be able to be maintained when having an appointment with us and therefore we continue to ask people if you do not need to bring a carer/support person to an outpatient appointment that you avoid doing so at this time. If you will be bringing a carer/support person with you to an appointment please discuss this when booking your appointment- the above requirements will apply

    For information on visiting hospitals please see – www.dhhs.vic.gov.au/visiting-hospitals-covid-19