All feedback is appreciated.
Feedback is treated confidentially with information used for the purpose of reviewing and improving care and services.
Why do we encourage feedback?
What type of feedback can you provide?
What happens to your feedback?
Feedback box and form locations
How can you provide feedback?
See below to view and download Consumer Feedback form.
All feedback is seen as an opportunity to improve our care and services. Tell us what you think.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
If you’re not satisfied with your service provider’s response, you can make a complaint to the Aged Care Quality and Safety Commission online or by calling 1800 951 822.