Quality, Experience & Safety Department
Phone: (03) 5033 9317
Mail: Reply Paid 483, Swan Hill VIC 3585
At Swan Hill District Health we encourage and appreciate consumer feedback, assisting us to improve our health services to the community in line with our values of Connected Care, Best Experience.
Feedback is treated confidentially with information used for the purpose of reviewing and improving care and services.
Types of feedback:
Ways to provide feedback:
If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online via the Health Complaints Commission website or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Aged Care Complaints Scheme: 1800 550 552
Office of the Public Advocate: (03) 9603 9500
Victorian Equal Opportunity: 1300 891 848