Feedback

Swan Hill District Health values your feedback and would like to hear ‘Your Story’.

If you have had a good experience please take the chance to thank those who have helped you, everyone likes to know they are doing a good job.

If there were things that you didn’t like or something that you feel could be improved, please let us know so we are aware of it and can ensure Connect Care, Best Experience for all.

How to tell ‘Your Story’

You can tell us your story by going to Care Opinion

Care Opinion is an open and transparent online interactive website where you can tell us about your experience. Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.

We invite any comment you may have about the health care provided by Swan Hill District Health services.

When you leave feedback we will be notified and will be able to respond and thank you, or explain what we are doing to improve the experience for everybody.

You can also share your story calling Care Opinion on 1300 662 996

Your feedback and how we improve experience for everyone is important to us. By telling us your story, we know about it and can do something about any concerns you have.

Alternatively you can submit your feedback by contacting our Quality, Experience & Safety Department on (03) 5033 9317  or via email to feedback@shdh.org.au or write to Reply Paid 483, Swan Hill 3585

If our service has not met your expectations, please contact us; we take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online via the Health Complaints Commission website or 

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Aged Care Complaints Scheme: 1800 550 552

Office of the Public Advocate: (03) 9603 9500

Victorian Equal Opportunity: 1300 891 848