Consumer and Community Engagement

At Swan Hill District Health we want to deliver our vision of connected care, best experience to all our consumers and the broader community we serve. We cannot effectively do that without meaningful input from those very consumers and our community.

We aim to create opportunities for our consumers and community to engage with Swan Hill District Health to help us achieve our vision. We know that by engaging our community we can deliver better outcomes.

Swan Hill District Health is committed to fulfilling the principles and requirements of the National Safety and Quality Health Standards – Standard 2 Partnering with Consumers. If you would like to learn more about this Standard, to which all health services are assessed, please visit the Australian Commission on Safety and Quality in Health Care website.

There are many different ways you can get involved with Swan Hill District Health, and help us improve the services we deliver to you, our most important stakeholder.

In the process of engaging meaningfully with consumers and our community, we aim to embrace the following key principles, as outlined in our Consumer & Community Engagement Framework, to guide our work:

You can check out our Framework document here:

If you have ideas on how we could better link with our community or collect experiences and expertise of our consumers – get in touch via email: [email protected]

If you have specific feedback on Swan Hill District Health’s services (including compliments and complaints) please click here.

Interested in reading stories from some of our consumers about their experience with our Services?

If you would like to share your story fill in the form below and note that submitting this information will remain confidential until you authorise.